Description

We are looking for person who has an excellent communication skill with analytical thinking, technical skill of computers & programming to understand level 1 technical support queries/issues and replicate it, provide feedback to client or connect with Level 2 support for further resolution. This would be intense and challenging work with new learning.

Job Role: 

• Tickets Handling – Client communicates us with their queries/problems by raising tickets/emails.
• Responding Tickets – We need to take care of each ticket is being handled on time and closed with affirm solution
• Ability to understand client queries – Understands client requirement and able to re-produce quickly and respond to tickets faster
• Decent mailbox management – there are many emails hitting to support group, must be able to identify erroneous emails and take necessary actions on right time
• Internal Co-ordination – Coordinate with level 2 team members when there is bug/development/customization required and share with management for same.

Required Skills:

• Excellent Communication skills & Pro-activeness
• Ability to comprehend (Basics – Visual Studio, C#, XML, CSS, SQL queries adding in database).
• An ability to solve complex problems, communicate clearly, and share a sense of urgency
• Open to adopt new changes as per requirements of organization
• Must be flexible towards organization
• Must be ready to work on weekend (5 days a week working)

It would be nice for you to know:

• Exposure of working in travel domain
• Experience of working in technical support – IT industry
• SOAP UI
• Visual Studio, C#, XML, CSS, SQL queries adding in database