Minimum 2-5 years
BE – IT / CS / BCA
We are looking for person who has an excellent communication skill with analytical thinking, technical skill of computers & programming to understand level 1 technical support queries/issues and replicate it, provide feedback to client or connect with Level 2 support for further resolution. This would be intense and challenging work with new learning.
- Tickets Handling – Client communicates us with their queries/problems by raising tickets/emails.
- Responding Tickets – We need to take care of each ticket is being handled on time and closed with affirm solution
- Ability to understand client queries – Understands client requirement and able to re-produce quickly and respond to tickets faster
- Decent mailbox management – there are many emails hitting to support group, must be able to identify erroneous emails and take necessary actions on right time
- Internal Co-ordination – Coordinate with level 2 team members when there is bug/development/customization required and share with management for same.
- Excellent Communication skills & Pro-activeness
- Ability to comprehend (Basics – Visual Studio, C#, XML, CSS, SQL queries adding in database).
- An ability to solve complex problems, communicate clearly, and share a sense of urgency
- Open to adopt new changes as per requirements of organization
- Must be flexible towards organization
- Must be ready to work on weekend (5 days a week working)
It would be nice for you to know:
- Exposure of working in travel domain
- Experience of working in technical support – IT industry
- SOAP UI
- Visual Studio, C#, XML, CSS, SQL queries adding in database