Our Commitment To Privacy
The Information We Collect
Odysseus operates solely as a provider of Internet-enabled Application Service Provider (“ASP”) that provides a comprehensive customer & travel reservation online booking & management system solution for travel sellers registered directly with Odysseus. As such, Odysseus does not collect any of the data within our systems except for and at the explicit instructions of our “Clients”. Our Clients are comprised of travel agencies, consortia, consolidators, online travel sellers, host agencies, suppliers and others that have contracted with Odysseus to use our applications and services.
All PII received by Odysseus originates from our Clients, users who access our system through our Clients or users who directly visit the Odysseus website. Our Clients have contracted with Odysseus to act on their behalf in order to fulfill travel booking requests. Odysseus does not collect PII from any other source. Only information required to complete a travel request (including but not limited to supplier availability search, booking) is asked for and received by our applications.
Access to the Odysseus applications & systems is done via the internet and all access is enforced over SSL (Secure Sockets Layer) also known as TLS (Transport Layer Security). SSL is widely accepted industry encryption protocol for web browsing and enforces all HTTP communication over HTTPS protocol encrypting all data including PII to be encrypted.
Odysseus does operate session-based web-enabled applications, however Odysseus does not employ stealth PII-gathering or spyware-type devices of any kind. However, our customers may choose to employ such devices in web sites that they control that accesses Odysseus’ applications and systems.
Odysseus does not contract with outside entities to augment or provide personal information of any kind. Odysseus, of its own accord, does not originate, collect or augment PII in any way.
The Way We Use Information
Odysseus does not act on any of the data within our systems except for and/or at the explicit instructions of our Clients that have contracted to use our software and services. Odysseus passes all data that is collected through its systems to the appropriate entities in order to complete travel requests. Odysseus does not act on, supplement or disseminate PII of its own accord in any way.
Odysseus’ applications requires that its Clients input their agent’s information, which may optionally include an employee number in addition to traditional office contact information. This information is only used to facilitate travel requests and related uses.
Odysseus’ applications and services will ask its users to provide customers’ PII in order to complete travel transactions. This will most probably include passport number and country for purposes of passing it through to the supplier to complete a travel booking. Other information collected will probably include passenger name, address, age, telephone and email contact information. Similarly, payment information is also collected for the same purposes. In cases where special, sensitive categories of PII are collected, it may optionally include voluntarily supplied customer information pertaining to ethnic, religious or lifestyle preferences-only for the purposes of the supplier providing the appropriate food and/or accommodations. Again, this information is voluntarily supplied by our Clients’ customers, through their travel agents, to Odysseus for the purpose of passing it through to the supplier for the purposes of completing a travel requests or related uses.
When data is stored on Odysseus’s systems, it is done so only at the instruction of our Clients, again, for the purposes of enabling the travel transactions and related uses.
As part of Odysseus’s offerings of travel industry software and services, Odysseus’s applications will send email confirmations to customers at points in travel transactions. Odysseus does not email PII as part of this feature. Similarly, Odysseus’s systems may occasionally be the source of email promotional campaigns. However, Odysseus will only do so at our Clients request, and only with data that belongs to that Client. Again, Odysseus [will not knowing?] be the source of that which is emailed, but the ultimate control of this rests with the discretion of our Client. Odysseus does provide its Clients the ability to provide their customers with opt-out capabilities for promotional mailings, but the ultimate implementation of this feature is at the discretion of our Clients.
Odysseus will only use PII that is provided for the benefit of our Clients, which includes, but is not limited to responding to travel and travel-related requests, customizing future travel reservations and communicating with Clients and their customers.
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Please refer to Odysseus Solutions Data Security Statement for further details.
Our Commitment To Children’s Privacy
Protecting the privacy of the very young is especially important. Odysseus does not provide or operate software or web sites that in any way is intended to attract anyone under the age of 13. Similarly, Odysseus will never disseminate PII about children of its own accord.
How You Can Access Or Correct Your Information
Odysseus does not originate or augment PII in any way, and strongly suggests that individuals contact the travel agency or website responsible for originating the PII for corrections and disputes. In the event that a PII issue cannot be resolved with the originating party, Odysseus can be contacted directly. Odysseus reserves the right to charge a service fee to help cover the cost of researching and coordinating the remediation of any PII issue.
Notification of Changes
How To Contact Us
Should you have other questions or concerns about these privacy policies, please contact us via email at:info@OdysseusSolutions.com